Refund policy

30-Day Risk-Free Guarantee & Return Policy

Effective Date: October 20, 2026

At Indy Maé, LLC, we stand behind the clinical efficacy of our advanced skincare formulations. We want you to feel completely confident exploring our cleansers, serums, and moisturizers. To support your skin health journey, we provide a 30-Day Risk-Free Guarantee, structured intentionally to offer a fair trial period while maintaining the highest integrity of product handling and business protections.

1. The 30-Day Evaluation Period

You have thirty (30) calendar days from the verified date of delivery to evaluate your Indy Maé product. If a formulation is fundamentally incompatible with your skin, you may request a conditional refund under the strict terms detailed below.

2. Strict Eligibility Requirements & Volume Thresholds

To protect our clinical inventory from policy exploitation, all returned products must pass a mandatory quality control inspection. Refunds are conditionally approved and will only be executed if the item meets the following parameters:

  • The 80% Volume Preservation Rule: The returned bottle, tube, or jar must contain at least eighty percent (80%) of its original, unadulterated skincare formula. This volume requirement is precisely verified by weight logs upon receipt at our processing facility. We do not accept returns on half-used, heavily depleted, or entirely empty containers.
  • One-Per-Formula Lifetime Limit: Our risk-free guarantee is limited exclusively to the first time you purchase an individual formulation. Repeat purchases of the same cleanser, serum, or moisturizer are ineligible for return under this guarantee.
  • Original Packaging Required: Products must be sent back in their original secondary packaging (product box) alongside any associated promotional components or free gifts that accompanied the initial purchase.

3. Return Shipping & Costs

In alignment with our risk-free parameters, the cost of returning an item is the sole responsibility of the customer:

  • Customer-Funded Shipping: Indy Maé, LLC does not issue prepaid return labels or reimburse shipping costs. Customers must secure their own return shipping via a reliable carrier.
  • Mandatory Tracking: We strongly recommend utilizing a shipping service that provides end-to-end tracking and insurance. Indy Maé, LLC is not legally responsible for returned items that are lost, delayed, or damaged in transit.
  • Zero Restocking Fees: Unlike many premium skincare brands, Indy Maé, LLC does not deduct any restocking, sanitization, or administrative fees from your final approved refund. You will receive the full purchase price of the qualifying product.

4. Step-by-Step Return & Inspection Workflow

To initiate a return, you must adhere strictly to the following step-by-step workflow. Deviations from this sequence will result in the immediate forfeiture of refund eligibility.

Step 1: Request an RMA. Send an email to support@indymae.co within 30 days of delivery. State your full name, order number, and the specific item(s) you wish to return, along with a brief explanation of your skin compatibility issue. If your request is timely, our support team will issue a Return Merchandise Authorization (RMA) tracking number.

Step 2: Package and Ship. Clearly write your issued RMA number on the exterior of your return parcel. Mail the securely packaged item to our official inspection facility at: Indy Maé, LLC, 641 Loridans Dr NE, Atlanta, GA 30342.

Step 3: Physical Inspection & Weighing. Upon arrival, our laboratory and fulfillment team will physically inspect the container and utilize digital weight logs to calculate formula depletion. This inspection process takes 3 to 5 business days from arrival.

Step 4: Final Refunding. If the item meets the 80% threshold and all eligibility criteria, a full refund will be processed to your original form of payment. Please allow 5 to 10 standard business days for the funds to reflect on your financial statement, depending on your bank's processing cycles.

5. Policy Abuse & Exploitation Protection

Indy Maé, LLC utilizes cross-platform behavioral tracking software to flag irregular or predatory consumer patterns. We reserve the absolute, unconditional right to reject an RMA request, deny a physical return, or permanently blacklist customer accounts from future purchasing privileges if we identify habits of policy abuse. This includes, but is not limited to: serial returning across successive weeks, returning heavily depleted formulas, or 'wardrobing' behavior (purchasing luxury skin treatments for a single event or short-term aesthetic utility with the preemptive intent to return).

6. Corporate Contact Information

For questions regarding our clinical testing periods, product formulations, or to check the real-time status of an ongoing physical inspection, please reach out via our centralized help channel:

  • Customer Support Email: support@indymae.co
  • Corporate Mailing Address: Indy Maé, LLC, 641 Loridans Dr NE, Atlanta, GA 30342